In a unique initiative, the event will bring together the power team that manages Customer Experience within the organisations; from the client services, marketing, operations, customer experience, CX specialist, operations, business development and contact centre management teams, in a full effort to transform Customer Experience in the organization.

The event will cover the following topics:

• Selling CX to the CEO
• Employee driven CX
• CX change management
• Maximise ROI during every session: All content is 100% practical or in case study format
• KPMG CEO and Director address the inconvenient truth head on!

Venue: To be confirmed, Cape Town, South Africa

Date: 5 – 6 August 2020

Time: Whole day event

Book at: http://www.cemafricasummit.com/Register

Email: juan@kineticevents.net

Tel: +27 (0) 21 180 4700

Website: http://www.cemafricasummit.com/