Fintech Futures and OneSpan – How to drive up digital completion rates with hybrid banking
May 31 @ 3:00 pm - 5:00 pm
Since the pandemic started, many banks and financial institutions have turned to automation for banking needs. This allows customers to enjoy the quick and easy access of self-service at any time. But this experience isn’t ideal for every type of banking activity. Customers can get often frustrated with fully automated banking, causing them to give up on their process or even switch to a new bank. To combat this, banks need to drive up digital completion rates. They need to give customers the self-service they want, while still offering the human connection of the branch experience.
This is why many financial institutions are moving to a hybrid banking model to meet the needs of customers no matter what channel or device they’re using. By infusing human help into the digital journey, banks can lower digital abandonment rates while leveraging the best of the branch and call centre.
Join this webinar by Fintech Futures and OneSpan, to learn how to optimize the digital customer experience, addressing the different aspects of friction and merging the two worlds of digital and physical.
Experts will discuss the following points and more:
- How and when to infuse the human element into digital processes to ensure the best experience at all times for your customers
- Taking a pragmatic approach to removing friction in traditional product origination and customer servicing processes
- Navigating regulatory compliance to advance your digital agendas and transform your services
Venue: Virtual event
Date: 31 May 2022
Time: From 14:00pm (British Summer Time)